Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and FuturifySoft ("Company," "we," "us," or "our") concerning your access to and use of the FuturifyAutopilot platform and services (collectively, the "Service").

By accessing or using the Service, you agree that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Eligibility

You must meet the following requirements to use our Service:

• You must be at least 18 years old
• You must have the legal capacity to enter into binding contracts
• You must not be prohibited from using the Service under applicable laws
• You must provide accurate and complete registration information
• You must have a valid WhatsApp Business account (for business features)

3. Account Registration and Security

3.1 Account Creation

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

3.2 WhatsApp Connection

When connecting your WhatsApp account to our Service, you acknowledge that:

• You have the right to use the connected WhatsApp number
• You will comply with WhatsApp's Terms of Service and Business Policy
• We are not responsible for WhatsApp account suspensions or bans
• Session data is stored securely but may require re-authentication

4. Service Description

FuturifyAutopilot provides:

• WhatsApp multi-session management
• Automated message campaigns and bulk messaging
• AI-powered chatbot with multi-auto response capabilities
• Contact management and organization
• Message templates and customization
• API access for integrations
• Courier tracking and notifications
• Analytics and reporting

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time.

5. Subscription and Payment

5.1 Plans and Pricing

We offer various subscription plans with different features and limits. Current pricing is available on our website and may be changed with notice.

5.2 Billing

• Subscriptions are billed in advance on a monthly or annual basis
• Payment is due immediately upon subscription or renewal
• Failed payments may result in service suspension
• All fees are non-refundable except as required by law

5.3 Free Plan

Our Free plan is provided "as-is" with limited features and support. We may modify or discontinue the Free plan at any time.

6. Acceptable Use Policy

6.1 Prohibited Activities

You agree NOT to use the Service to:

• Send spam, unsolicited messages, or bulk messages without consent
• Violate WhatsApp's Terms of Service or Business Policy
• Send illegal, harmful, threatening, or abusive content
• Impersonate any person or entity
• Collect or harvest user data without permission
• Distribute malware, viruses, or harmful code
• Engage in fraudulent or deceptive practices
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access to systems
• Use the Service for illegal activities
• Violate any applicable laws or regulations

6.2 WhatsApp Compliance

You must:

• Obtain proper consent before sending marketing messages
• Respect opt-out requests immediately
• Follow WhatsApp's messaging limits and policies
• Use message templates appropriately
• Maintain quality standards for your messages

7. Content and Intellectual Property

7.1 Your Content

You retain ownership of all content you submit through the Service. However, you grant us a license to:

• Store and process your content to provide the Service
• Use your content for service improvement and AI training
• Display your content as necessary for Service functionality

7.2 Our Intellectual Property

The Service, including its software, design, features, and content, is owned by FuturifySoft and protected by intellectual property laws. You may not:

• Copy, modify, or create derivative works
• Reverse engineer or decompile the Service
• Remove or modify any copyright notices
• Use our trademarks without permission

8. Third-Party Services

Our Service integrates with third-party services including:

• WhatsApp (Meta Platforms, Inc.)
• OpenAI, Anthropic, and other AI providers
• Payment processors (Stripe, PayPal)
• Courier services (TCS, Leopards, PostEx)

Your use of these services is subject to their respective terms. We are not responsible for third-party services or their availability.

9. Service Availability and Support

9.1 Availability

While we strive for high availability, we do not guarantee uninterrupted service. We may perform maintenance, updates, or modifications that temporarily affect availability.

9.2 Support

Support levels vary by plan:

• Free plan: Community support only
• Paid plans: Email support within 24-48 hours
• Business/Enterprise: Priority support with faster response times

10. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. We collect, use, and protect your data as described in our Privacy Policy, which is incorporated into these Terms by reference.

You acknowledge that:

• We process WhatsApp data on your behalf
• You are responsible for obtaining necessary consents
• You must comply with data protection laws (GDPR, CCPA, etc.)
• We may use anonymized data for analytics and improvement

11. Disclaimers and Limitations of Liability

11.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FUTURIFYSOFT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

11.3 WhatsApp Account Risks

We are not responsible for:

• WhatsApp account suspensions or bans
• Message delivery failures
• Changes to WhatsApp's API or policies
• Loss of WhatsApp sessions or data

12. Indemnification

You agree to indemnify and hold harmless FuturifySoft and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of WhatsApp's policies
• Content you submit through the Service

13. Termination

13.1 By You

You may cancel your subscription at any time through your account settings. Cancellation will be effective at the end of the current billing period.

13.2 By Us

We may suspend or terminate your account:

• For violation of these Terms
• For non-payment
• For suspected fraud or abuse
• If required by law
• At our discretion with notice

13.3 Effect of Termination

Upon termination:

• Your access to the Service will be revoked
• Your data may be deleted after 30 days
• Outstanding fees remain due
• Certain provisions of these Terms survive termination

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by email or through the Service. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

15. Governing Law and Disputes

These Terms are governed by the laws of Pakistan. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration, except where prohibited by law.

16. General Provisions

16.1 Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and FuturifySoft regarding the Service.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver.

16.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights without restriction.